Terms & Conditions

---

Terms & Conditions for Our Website

1. Your Holiday Contract

These terms and conditions regulate all bookings with Skycorporate Travels Private Limited, operating under the trading name Tripsbycarter. Our registered office is located at 128 City Road, London, United Kingdom. The application of these booking conditions varies depending on whether you have booked a ‘package’ or 'other travel arrangements'.

A 'package' comprises at least two of the following elements:
a) transport,
b) accommodation,
c) another tourist service, provided those components are sold together at an inclusive price with full payment made to Skycorporate Travels Private Limited.

Any other arrangements (e.g., standalone air tickets, separate bookings for accommodation and transport, third-party cruise packages where Skycorporate Travels Private Limited acts as an agent) constitute 'other travel arrangements'.

If you book a package, your contract is with Skycorporate Travels Private Limited. A contract is formed between us upon completion and signing of our booking form, confirmation of understanding our booking conditions displayed on our websites, or upon payment to us and issuance of our confirmation invoice. For other travel arrangements, Skycorporate Travels Private Limited acts as a booking agent, and your contract is with the relevant supplier(s) (e.g., airline, hotel, cruise operator). The booking conditions of the supplier(s) will also apply. Certain terms and conditions below apply only if you have booked a package.

All contracts with Skycorporate Travels Private Limited and related matters are governed by English law and the jurisdiction of the courts of England and Wales. You may choose the law and jurisdiction of Scotland or Northern Ireland if desired. The person making the booking must be at least 18 years old, accept these conditions on behalf of all party members, and is responsible for all party payments.

2. Payments

At the time of booking you must pay a deposit, the amount of which varies from £100 per person up to the total holiday cost, depending on the type of booking, and pay any balance of the cost of the holiday no later than 8 weeks before departure. If you book inside 8 weeks of departure full payment is required at time of booking. If you do not make the required payments your booking will be cancelled. If you have paid a deposit and fail to pay the balance on time you will lose your deposit.
All bookings are subject to a booking fee of 1%.

3. Your Travel Documents

Travel documents will be issued electronically once we have received full payment.

4. Alterations by you

If after booking you wish to change your travel arrangements, we will do our best to meet your new requirements. You will need to confirm your instructions in writing and pay an amendment fee of £35 per booking. You must also pay any costs we incur in making the amendment, including any charges that may be levied by suppliers (e.g. airlines, hotels). Please note that some travel arrangements (e.g. Apex tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

5. Transferring your booking if you are prevented from travelling (packages only)

If you are prevented from travelling, you have the right to transfer your booking to another person subject to both the original client(s) and the transferee(s) paying all costs incurred by Skycorporate Travels Private Limited in doing so. However, the arrangements must remain exactly the same. Skycorporate Travels Private Limited will use its best endeavours to facilitate the transfer and in cases where a transfer is made, an additional administration charge of £100 per person must be paid.

6. Cancellation by you

You may cancel your booking at any time providing that the cancellation is made by the person making the booking and is communicated to us in writing. As we incur costs when you cancel, we will retain your deposit and additional cancellation charges may apply.

If the reason for cancellation is covered under the terms of an insurance policy you may be able to reclaim these charges.

Period before departure within which notice of cancellation is received by usCancellation chargeMore than 56 daysDeposit onlyBetween 28 and 56 days60% of total holiday costBetween 27 and 7 days90% of total holiday costLess than seven days100% of total holiday cost 

Other travel arrangements:
Most discounted airline tickets carry a 100% cancellation charge. Please check at time of booking for the charges which apply to your ticket. Air tickets that do have a refund value should be returned by you to Skycorporate Travels Private Limited and we will pass them to the airline. When we receive a refund it will be paid to you. This usually takes 8-12 weeks but may take longer in some cases. Please ensure that any tickets returned to the company are sent by registered post.

7. Alterations by Skycorporate Travels Private Limited

We reserve the right to change the description of any flight and/or ground service before you book, in which case you will be told before a confirmation invoice is issued.

Packages:
It is unlikely that we will have to make any changes to your travel arrangements, but we plan the arrangements many months in advance. Occasionally we may have to make changes and we reserve the right to do so at any time.

Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible date. If we make a major change to your holiday, we will inform you as soon as reasonably possible. You will have the choice of either accepting the amendment as notified, purchasing another holiday from us with the price difference payable/refundable as appropriate, or cancelling and receiving a full refund of all monies paid.

You will receive compensation as listed below (except in cases of “force majeure”):

Period before departure when notice of major change is madeCompensation per personMore than 56 daysNilBetween 56 and 42 days£10Between 41 and 28 days£20Between 27 and 15 days£30Less than 15 days£40 

Force majeure:
We will not pay compensation if we have to cancel or change your arrangements because of unusual or unforeseeable circumstances beyond our control. These include war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire, or adverse weather conditions.

8. Cancellation by Skycorporate Travels Private Limited

We reserve the right to cancel your holiday in certain circumstances, such as if the minimum number of clients is not reached. However, we will not cancel your arrangements less than 8 weeks before departure except for reasons of force majeure or failure by you to pay the final balance.

If we are unable to provide the booked travel arrangements, you may choose another arrangement (price difference payable/refundable) or receive a full refund (except insurance premium). Compensation will be paid as outlined above except in cases of “force majeure.”

9. Pricing Policy

All of our travel arrangements and fares are subject to availability. Once a confirmation invoice has been issued, the price shown may vary only as outlined below.

Packages:
The price of your travel arrangements can vary due to changes in transportation costs (airfares/fuel), taxes, or exchange rates. Small variations under 2% of the invoice price are absorbed; larger ones may result in a surcharge or refund.

If this means an increase of more than 10%, you may cancel and receive a full refund of all monies paid.

Other travel arrangements:
Once full payment is received, prices for air tickets will not increase.

10. Our Liability

Packages:
We accept responsibility for ensuring that the package is supplied as described. If any part is not provided as promised, due to our fault or that of our suppliers, we will pay appropriate compensation.

We accept responsibility for personal injury, illness, or death caused by our negligence. Our liability is limited to a maximum of twice the cost of your arrangements.

Other travel arrangements:
As agents, we have no liability for any aspect of the arrangements except where caused by our proven negligence.

11. Complaints

If a problem occurs abroad, inform the supplier (hotel, airline, etc.) immediately so the matter can be resolved. If unresolved, contact us immediately at +44-742-908-3188. If still unresolved, write to us within 28 days of return, quoting your booking reference. Failure to do so may reduce your right to compensation.

12. Passport, Visa and Health Requirements

You are responsible for checking all entry, visa, and health requirements with relevant embassies. Your passport should generally be valid for six months beyond your stay. Skycorporate Travels Private Limited cannot accept responsibility if you fail to meet requirements.

13. Suppliers Conditions

Between you and suppliers (e.g., airline, hotel), their own standard terms apply, often limited by international conventions. Copies are available upon request.

14. Flights

A flight described as “direct” may not be non-stop. Times may change due to operational reasons. Always reconfirm flight details 72 hours before departure. Skycorporate Travels Private Limited cannot accept responsibility for delays or missed flights.

15. Special Requests

We will pass on any special requests (meals, seats, etc.) but cannot guarantee them.

16. Travel Insurance

We strongly recommend that you take out comprehensive travel insurance for your entire journey.

17. Information we collect from you

We will collect and process the following data about you to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.

18. Personal information we collect and use if you make a booking with us

When you book a flight, holiday, cruise or make other travel related bookings with us, we will collect, process and use personal information so that we can deal with all aspects of your booking.

19. Types of personal information we collect

The types of personal information we collect when you make a booking with us includes your:

• name
• title
• date of birth
• address
• contact details (including email address and telephone/mobile      number)
• gender
• passport details
• emergency contact
• details of next of kin
• booking reference
• payment card details
• meal preferences
• destination address where required (i.e. the US)

20. How we use this personal information

We use your personal information to:

• fulfil our agreement with you and/or deal with your booking or      intended booking, including processing your booking, sending you your      itinerary or other details relating to your booking, or contacting you if      there is a problem with your booking (for example, by sending you a      service message to inform you when your booking has not been completed)
• update you on changes to your travel itinerary (for example, if      there is a change to your booking pre travel; if a flight is delayed or      cancelled)
• manage operations related to your journey, for example, ground      handling (such as baggage and baggage claims), airport operations (such as      check-in), fulfilment of meals, pick up and drop off by chauffer or      transfer drivers (which may be handled by us or third party service      providers)
• manage your wider travel and products or services requirements (for      example, liaising with and transferring your data to airlines, service      providers (such as catering companies and ground and cargo handlers)      and/or travel facilitators so that they can facilitate your booking and/or      your travel arrangements so any disruption can be minimised), this      includes when you book a holiday package, hotel, car or other ancillary      service which may be provided by us or third parties through our Platforms
• process payments for your booking, fulfil requests for refunds and      for accounting or audit purposes
• personalise the service and offers you receive (for example, by      being aware of previous travel experiences, transactions or preferences,      and tailoring the way we provide our products or services to you based on      your preferences and profile)
• personalise the look and feel of our Platforms and communications      with you, so as to align with preferences you may have told us about or      which we have inferred from your use of our Platforms, market research,      your interactions with us on social media and previous transactions      (details on How we use your personal information for marketing purposes,      profiling and analytics are below)
• communicate and interact with you at different touch points      throughout your journey (for example, if there is an issue related to your      booking or destination whilst you’re on holiday)
• communicate with check-in agents, flight crew, ground staff,      airlines, accommodation providers and other parties that are part of your      journey regarding your experience, preferences, compliments or complaints
• improve the products and services we offer or help us to create new      ones
• conduct customer satisfaction surveys so that we can obtain a better      understanding of how we can continue to improve the products and services      we offer or help us to create new ones. During these surveys we may      collect personal information from you relating to your thoughts/comments      about your experience with us
• market our products and services to you (details on How we use your      personal information for marketing purposes, profiling and analytics are      below)
• manage our business such as for systems testing, IT maintenance or      development training, benchmarking and performance measurement
• use in connection with your online account (details on Personal      information we collect and use if you register an online account with us      are below)
• as you may authorise or consent to additionally from time to time

21. Information you give us

This refers to information such as your name, contact details, travel preferences and special needs/disabilities/dietary requirements that you supply us or is supplied to us, including any information about other persons on your booking ("your information"). Your information is collected when you request information from us, contact us (and vice versa) or make a booking. You are responsible for ensuring that all other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us. We will update your information whenever we can if you inform us of any amendments to keep it current, accurate and complete.

Information (such as health or religion) is considered "special category of personal data " under the GDPR. We will only collect this information to cater to your needs or act in your interest, and we are only prepared to accept this special category of personal data on the condition that we have your positive consent. By booking with us you also agree for your insurers, their agents and medical staff to disclose relevant information and any special category of personal data to us in circumstances where we need to act on your behalf, or in the interest of passengers, or in an emergency.

22. Disclosure of your information

You agree that we have the right to share your personal information with: Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

Selected third parties including business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.

Companies fulfilling your booking, which include airlines and other travel providers.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation and other agreements; or to protect the rights, property, or safety of The Flights To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

To improve our site to ensure that content is presented in the most effective manner for you and for your computer As part of our efforts to keep our site safe and secure.

To measure or understand the effectiveness of advertising we serve to you and others.

23. Security and Safety of Data and its Storage

We make every effort to put in place suitable precautions to safeguard its security and privacy, and to prevent it from being altered, corrupted, destroyed or accessed by unauthorised parties. The same tight controls and best practices are true for any data processed beyond this website and on our Company’s internal networks.

Please be aware that this website may include links to other external websites or other internet sources, including social media platforms and third party websites. Since we cannot control these websites and external sources, Travelmaze cannot be held responsible for the provision or display of these websites and external sources, and may not be held liable for the content, advertising, products, services, or any other material available on or from these websites or external sources, nor their collection and processing of any personal data. However, every effort has been made to vet these external websites and sources at the time of providing any outgoing link from our own website.

With regards to the security and safety of data and its storage, Skycorporate assures: To take appropriate security measures against unlawful or unauthorised processing of personal data, and against the accidental loss of, or damage to, personal data.

It will be processed lawfully with your consent for the specific purpose it is required and will not be kept for longer than is legally necessary. We will only process any special category of personal information relating to you for legal, personnel, administrative and management purposes and to enable us to meet our legal obligations.

It will put in place procedures and technologies to maintain the security of all personal data from the point of collection to the point of destruction or erasure. Personal data will only be transferred to a data processor if they agree to comply with those procedures and policies, or if they put in place adequate measures themselves.

24. Foreign Controls

Where we have to pass on personal information to the companies fulfilling your booking, which include, airlines and other travel providers. This will in many cases involve your information being passed to entities in other countries throughout the world. They in turn may be obliged to pass your information on for purposes of immigration manifests and so forth. We will require these companies to also ensure that your data is adequately protected and your privacy upheld.

However, please note that controls on data protection in such countries may not be as strong as the legal requirements in this country.

25. Limitation on storage

We will not keep personal data active longer than is necessary for the purpose or purposes for which they were collected. We will take all reasonable actions to destroy, or erase all data from our website and other systems which is no longer required.

26. Your rights under the GDPR

Under the EU’s GDPR, you have the right to access information/data held about you, and the right to correct, amend, delete, and object to further processing.

Your right of access can be exercised in accordance with the GDPR. Any access request will be free of charge, although multiple copies will be subject to a reasonable fee to meet our costs in providing you with details of the information we hold about you. We will endeavour to provide you with the personal data in the same machine-readable format and will make it capable of porting to a third-party data controller, only if it is technically feasible to do so.

You should also notify us if any of your personal details change or if you are aware of any inaccuracies so that this can be corrected.

27. Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

28. Payment by Cheque

All payments made by cheque should be made payable to Skycorporate Travels Private Limited.

29. Financial Protection ATOL

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all travel services listed here. Please ask us to confirm what protection applies to your booking.

If you do not receive an ATOL Certificate, the booking will not be ATOL protected. If you do receive an ATOL Certificate but not all parts of your trip are listed on it, those parts will not be ATOL protected.

For more information, visit www.caa.co.uk.